Refund and Returns Policy

Overview

Our refund and returns policy for virtual products lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your virtual item must not have been used or accessed, and it must remain unused in your account or inventory.

Several types of virtual goods are exempt from being returned:

Virtual currency or in-game currency
Digital downloads including software, game keys, or virtual game items
Subscriptions to online services
To complete your return for virtual products, we require proof of purchase and verification of the unused status of the item.

Refunds

Once we have verified the eligibility of your return, we will process your refund. All refunds will be issued in the form of in-store credit, which can be used for future purchases on our platform. You will receive an email notification regarding the approval or rejection of your refund. By checking the box at checkout, you acknowledge and agree to our refund policy, which is non-negotiable except in certain exceptional cases.

If your refund is approved, the amount will be credited to your account as in-store credit for future use. Please note that it may take several days for the credit to be applied to your account.

Late or missing refunds

If you haven’t received your in-store credit refund within a reasonable timeframe, please contact us for further assistance.

Sale items

Sale items purchased during a discount period can be refunded, but only at the discounted price, regardless of any price changes after the sale ends.

Exchanges

We only replace virtual items if they are defective or damaged upon delivery. If you need to exchange a defective or damaged virtual item, please contact us at [email protected].

Gifts

If a virtual item was purchased as a gift and directly sent to you, we can issue a gift credit for the value of the return upon verification of the unused status of the item. Once the return is processed, you will receive the gift credit notification via email.

If the virtual item was not marked as a gift upon purchase, or if the gift giver had the order sent to them for later gifting, the refund will be issued to the original payment method used for the purchase.

Shipping Returns

Since our products are virtual and do not require physical shipment, there is no need to return any items via mail. However, if you encounter any issues with your virtual purchase, please contact us at [email protected] for assistance.

Need Help?

For any inquiries or assistance regarding refunds and returns for virtual products, please contact us at [email protected]. We are here to help.